There is a limited manufacturer's warranty for both the PainShield® MD driver for one year. The old style (PRP20, PRP40) patches are warrantied for 50 hours of use or 7 treatment sessions (6.5 hours each), 1 week based on a daily treatment. The new style transducer is warrantied for 30 days of use. Please contact us for full warranty details.
If you need to return a unit, please contact us by phone or email as given below. We will provide you with instructions on how to do so. If you are part of an evaluation program, you will need to return the unit in good working order within 5 business days of our providing you instructions and any credit due you will be paid within 10 business days.
We pride ourselves on a rapid and satisfactory response to our customers' questions. You are certainly free to contact us at:
17304 Preston Road, Suite 800, Dallas, TX 75252 (Please note new address)
972 931 5596